Policy Info

Payment must be made by credit card, or Paypal in US Dollars only.

We accept American Express, Visa, MasterCard and Discover.

If we are unable to fill your order within the time frame outlined, you will receive either an email or a phone call giving you the approximate time and availability to fulfill your order.

We reserve the right to cancel your order if a product in unavailable.

shoesalonosterville.com accepts returned merchandise within 15 days from the date of purchase fo either a refund or in-store credit. 

SALE ITEMS ARE FINAL SALE

To receive a refund:

• All merchandise must be returned unworn and shoes must be in their original shoe box. Credit will be issued upon inspection of the product.
• Returns must be made within 15 days from the date of purchase. Items not returned within 15 days are considered final sales, and are not returnable.
• Include your name, address, phone number and the order number inside the box.

Refund issued will be for the price of the merchandise plus tax if applicable.

Shipping charges are non-refundable.

Please call 508-428-2410 with any questions.

Our return address:

The Shoe Salon of Osterville

837 Main Street

Osterville, MA 02655

shoesalonosterville.com takes your privacy concerns seriously, and we make every reasonable effort to protect your privacy and provide a safe, secure online shopping experience.

Our privacy policy:

1. shoesalonosterville.com will not share, distribute, lease, or sell your personal information to outside organizations.
2. shoesalonosterville.com will collect and store your name, address, and other basic information in order to fulfill and bill your online orders.
3. shoesalonosterville.com will store your name and email address as a preferred shopper and inform you of any new online products, discounts, or sales.
4. shoesalonosterville.com will make every step to ensure that all credit card information and other personal data are kept with the highest standards of safety, security, and confidentiality.
5. If you have any questions or comments please contact us at 508-428-2410 or shoesalonost@gmail.com

• Orders will be shipped within 3 business days (subject to availability)
• Domestic orders:
  • Within the contintental US
    • Will be shipped by USPS
    • Shipping cost is $10 for the first item, and $5 each additional item
  • Order to Puerto Rico, Alaska and Hawaii
    • Will be shipped by USPS
    • Shipping cost is $15 for the first item, and $5 each additional item
• Canadian orders:
  • Will be shipped by USPS
  • Shipping cost:
    • Total weight under 4 lbs - will be sent First Class at a cost of $20.
    • Total weight over 4 lbs - will go Priority Mail. Cost varies by weight.
• Outside U.S. and Canada
  • Shipped by US Postal Service
  • Rates and options vary by country
  • Customer is responsible for importation charges